Do you offer a guarantee? Can I return my items? 

Of course. We offer an extended 30-day guarantee! ☑️

If you aren’t 100% satisfied with your items or received faulty goods, simply email our customer support team at  contact@theoniriq.com

Please include the email address associated with the order and describe the issue, including photos if possible. We always aim to respond in 3 days or less!

What methods of payment do you take? 

We accept ALL major credit cards, debit cards, and Apple Pay.

All payments are securely processed with 128-bit encryption - nice! 💳

How long will it take to receive my order?

We begin processing your order as soon as it is received. Shipping times vary based on the item country and could be found on the product page or on the Checkout page.

How do I track my order?

To track an item, go to Account > Orders and enter find your order, then you will find out your order status/place.

I’m having problems placing an order. What do I do?

If you are having trouble at any stage of the process, we are happy to help! Call us at 0097440197757 or email us at contact@theoniriq.com and we will respond in a timely manner.

Will I get a shipping confirmation?

Yes. You will receive a confirmation email once your order has shipped, so you can follow your order on its journey!

How do I find a specific product?

You can use the search function on our website, located at the right of our top menu. Search by keywords, brand names, or categories!